🇳🇿 New Zealand · 🇻🇳 Vietnam
By Priya Mehta, The Global Office
Walk into a Vietnamese company meeting and the org chart is already visible before anyone speaks: the boss sits in the middle, staff arranged to either side in descending order of seniority, and junior employees who disagree with a senior colleague will almost never say so in the room. Walk into a New Zealand office and you may struggle to tell who the boss even is — flat hierarchy, first names all around, a manager who genuinely wants your honest opinion and may be mildly offended if you don't give it. New Zealand distrusts hierarchy on principle; Vietnam organizes its entire meeting geometry around it.
| ✅ Do | ❌ Don't |
|---|---|
| Speak up with honest opinions when asked — silence can read as disengagement, not respect | Assume flat structure means no real authority exists; decisions still land somewhere |
| Use first names with managers and senior staff by default | Over-credential yourself or lean on titles; it can trigger "tall poppy" pushback |
| Expect work-life boundaries to be respected by leadership as a matter of course | Openly outshine colleagues without humility — visible ambition unaccompanied by modesty draws resentment |
| Build rapport through informality — casual chat with your manager is normal, not a breach of protocol | Expect the same directness to always be welcomed; read the specific relationship first |
| Trust that a "no worries" culture extends to genuine flexibility around family and personal time | Mistake casualness for low standards; expectations on output remain real |
| ✅ Do | ❌ Don't |
|---|---|
| Address seniority and age with visible respect, in both language and body language | Interrupt or openly challenge a superior in a meeting, even if you disagree substantively |
| Route disagreement through private, indirect channels rather than public pushback | Expect participatory, Western-style open debate as the default meeting format |
| Expect decisions to require senior or top-level sign-off, even for matters that feel routine | Assume a quick verbal agreement from a mid-level colleague is a final decision |
| Treat your manager's guidance as a form of pastoral care, not just task delegation | Treat the boss purely as a task-assigner; the relationship carries broader social expectations |
| Learn the meeting seating norms — where you're placed signals where you stand | Disturb established role boundaries; disruption of hierarchy is read as destabilizing, not innovative |
New Zealand scores among the lowest countries globally on Hofstede's Power Distance Index, alongside Austria and the Scandinavian nations — a profile associated with consultative, democratic workplace norms where hierarchy is downplayed by design. This shows up as a genuine cultural expectation, not just a slogan: Quora threads from residents describe New Zealand workplaces as markedly less hierarchical than Asian counterparts, more relaxed, and oriented around balancing work with family and recreation. But flatness has a dark undertow. New Zealand's well-documented tall poppy syndrome — the impulse to cut successful or visible people down to size — creates a paradox where achievement and authority are tolerated only alongside conspicuous humility; New Zealand workplace research has found a majority of employees reporting low trust in coworkers and disengagement tied to this dynamic, even as HSBC's Expat Explorer survey has ranked the country highly for "mindset" and quality of life overall.
Vietnam's hierarchy, by contrast, runs on an openly acknowledged Confucian framework where respect for age, seniority, and position structures nearly every interaction. Management guides describe hierarchical structures reflected literally in meeting seating — the boss centered, staff arranged by rank — and note that subordinates are typically unwilling to challenge superiors openly, a dynamic that can leave Western-trained managers feeling isolated when their attempts at participatory decision-making are met with polite silence rather than debate. Crucially, this isn't purely top-down control: leaders are expected to embody a form of moral stewardship, acting as caretakers of their teams rather than simply issuing orders, which means the hierarchy carries social and even familial weight, not just organizational authority.
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The reckoning: New Zealand's flatness is genuine but conditional — you're expected to contribute honestly and equally, provided you don't outshine anyone too visibly in the process. Vietnam's hierarchy is genuine and largely unconditional — deference is expected regardless of how flat or informal the surface interactions feel — but it comes bundled with an obligation on leaders to actually look after their people, not merely direct them. A Vietnamese manager transplanted to Auckland may misread the casual first-names culture as an invitation to assert authority openly, and get quietly cut down for it. A New Zealand manager transplanted to Hanoi may push for open debate in a meeting and get silence, not because the team disagrees with the approach, but because open disagreement with a superior simply isn't how it's done.
Quora — Someone asked directly whether it's frowned upon in New Zealand to give a boss your honest opinion; the top response was that it depends entirely on the specific relationship, but that broadly, employers expect and respect direct feedback far more than in many Asian workplace cultures.
Reddit r/newzealand — A returning expat who'd worked in Singapore and Vietnam described the adjustment back to New Zealand as almost disorienting: a manager asked for blunt criticism of a project in a first team meeting, and it took weeks to stop hedging every answer out of habit.
Internations — A foreign manager posted in a New Zealand relocation community that despite the country's famously relaxed reputation, showcasing individual achievement too visibly at work drew a noticeably cool response from colleagues, and that toning down self-promotion actually improved team relationships.
Quora — A response describing "Kiwi style" working culture noted that New Zealand workplaces balance being hard-working with genuinely valuing employees' rights and personal time, contrasting this with more competitive, hierarchy-driven environments the poster had experienced elsewhere in Asia.
Reddit r/expats — An American manager relocated to a Hanoi office described requesting open pushback in meetings for months with no results, only to learn from a Vietnamese colleague that disagreement was happening constantly — just never in the room, and always addressed to him privately after the fact.
If you want a workplace where hierarchy is minimized and your honest opinion is genuinely solicited, New Zealand delivers that — just don't celebrate your own wins too loudly once you've been asked for them. If you're managing or being managed in Vietnam, expect real deference to flow upward and real pastoral responsibility to flow back down, and learn to read the private, indirect channels where disagreement actually happens. The trap in both places is assuming the surface tells the whole story: New Zealand's flatness has invisible ceilings, and Vietnam's hierarchy has invisible feedback loops. If a friend asked me over a drink: in New Zealand, speak up but stay humble; in Vietnam, watch the seating chart before you say anything at all.
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Priya Mehta
Staff writer covering financial markets and corporate strategy. Has strong opinions about spreadsheets.